Faqs

(1) Are All Your Medicines Genuine?

We deliver quality medications to our customers ensure that all the medicines on our online platform are genuine, and deliver them at the most reasonable and affordable prices to our customers.

(2) How can I order medicines from Street Drug Store Using an E-Prescription/physical prescription?

You can order medicines on streetdrugstore.com in the given ways –

E-Prescription –

  1. Get an online consultation with the required specialist
  2. You’ll get an e-prescription after a successful consultation in the chat room
  3. On the e-prescription, click on the ‘Order Medicines tab
  4. The prescribed medicines will be added to your cart
  5. Place the order by selecting/entering your address and payment method of choice.

Prescription Document –

  1. Take a clear picture of the Prescription.
  2. Go to the ‘Buy Medicine’ section, select the ‘Upload Prescription’ tab, and click ‘Choose from Gallery.’
  3. Then, choose a delivery address and click on the ‘Submit Prescription’ tab.
  4. Your Prescription will be verified on the backend, and the medicines will be added to your cart accordingly.
  5. If there is any confusion related to your Prescription, you will receive a call from our pharmacy team for clarification.

You can also go to Medicine, select Upload Prescription, and click Take a Photo.

(3) Is the image shown on the website different from the actual product?

We make every possible effort to show you the original image of the product and make sure the image of the product on our website is identical to the item you receive. Occasionally, the colour of the product may differ from the image shown. 

(4) Is It safe to use my credit/card on streetdrugstore.com?

Yes, streetdrugstore.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry standard encryption technology.

(5) What forms of payment does Street Drug Store accept for online orders?

streetdrugstore.com accepts the following forms of payment –

  • Credit cards
  • Bitcoin (15% off)
  • Western Union (15% off)
  • PayPal
  • Cash App, and 
  • Venmo

(6) Are there any other hidden extra charges?

No, there are no hidden charges in any of our products.

(7) What are your shipping charges?

We have a shipping charge of $35 For USPS and $50 For FedEx.

(8) How do I know If my order has been shipped?

You’ll get an email confirmation of your order along with tracking details and you can always login to your account and track status. If the status of your order appears as “In Transit”, your order has been shipped and will reach you in the given time frame. 

(9) How long does Street Drug Store delivery take?

Street Drug Store delivery time depends on your location and the pin code you provide. For most areas, delivery times may vary from 3-5 business days or more, depending on the products and pin codes. However, in some places and pin codes, we offer same-day delivery for orders placed. T&C Apply*

(10) How will I know the status of my order?

You can check your current order status simply by just logging in to your account. This lets you track your order in real-time. You can also track the status of your order just through the tracking ID provided to you upon delivery. 

(11) Is It possible to buy more than one medication in a single order at streetdrugstore.com?

You can upload as many prescriptions as you want and place them in a single order on our website. You can also combine prescriptions with other non-prescription medicines and place them in a single order to buy. 

(12) What Is your cancellation policy?

You can cancel your order till we ship, but once your order is shipped, it cannot be cancelled. 

(13) What Is your return policy?

We accept returns when the medicines provided to you do not match your order and if the medicine is past its expiration date. Return requests can be made up to seven days after the order is delivered. 

(14) Why do the prices of the medicines vary?

The prices of the medicines may vary from geographical region, and they can change on a day-to-day basis due to regulations and distributors. The prices listed on our site act as guidance to help you understand if you’re paying the right price for your medicines. 

(15) What are your shipping methods?

We deliver your products through our trusted shipping partners USPS & FedEx in an estimated delivery time of 3-5 business days. 

(16) How does my Prescription get validated?

We check if the Prescription is generated by the licensed practitioner. We then check the date and duration of the medication to see if the Prescription has expired. We also match the quantity of medicines you ordered with the prescription.